Frequently Asked Questions

Orders of ₹499 or more qualify for free standard shipping. Orders below ₹499 normally have a ₹49 charge. Final charges and pin-code serviceability are shown at checkout.

The usual estimate is 3-5 business days for major cities, 5-7 for many other locations, and longer for remote areas. The courier estimate shown for your order is authoritative and can change due to service conditions.

Cash on Delivery is available only when checkout offers it for the selected order and delivery pin code.

Sign in and open Orders to see the latest status and tracking information recorded for your shipment.

Currently, we ship only within India. International shipping will be available soon. Please check back or subscribe to our newsletter for updates.

Material, treatment, origin, and certification vary by product. Check the exact product listing and any certificate shown there before purchase. Contact support if the listing is unclear.

A certificate is included only when the product listing states this. The listing or certificate image should identify the issuing laboratory and the attributes tested.

Check the individual Rudraksha listing for its stated origin, testing, and included documents. We do not apply one blanket origin or testing claim to every item.

Energization is included only when the specific product or order option says so. Spiritual effects are matters of tradition and belief; we do not guarantee an outcome.

We recommend consulting with a Vedic astrologer who can analyze your birth chart and suggest the most beneficial gemstone for you. You can visit grahaguru.in for AI-powered astrological insights or message us for personalized guidance.

Eligible problems must be reported within 7 days of delivery. Eligibility includes damage, defects, a wrong item, a material mismatch with the listing, or mismatched certification details. See the Return and Refund Policy for exclusions and the inspection process.

Approved exchanges follow the same eligibility and inspection process as returns. Replacement stock and any price difference determine the available option.

Simply contact our support team via WhatsApp or email with your order ID and reason for return/exchange. Our team will guide you through the process and arrange for pickup. No need to visit any store.

Customized or personalized items, energized products that have been used in rituals, and items damaged due to customer handling cannot be returned. Please check the product description for specific return eligibility.

Once we receive and inspect your return, refunds are processed within 5-7 business days. The amount will be credited to your original payment method. For COD orders, refund will be processed via bank transfer or UPI.

Available methods are shown by checkout and the payment provider. They can include cards, UPI, net banking, and eligible Cash on Delivery orders.

Absolutely. We use industry-standard SSL encryption for all transactions. We never store your complete card details on our servers. All payments are processed through secure, PCI-compliant payment gateways.

Yes, EMI options are available for orders above ₹3,000 on select credit cards. EMI options will be displayed at checkout if your order is eligible. No-cost EMI is available on select products.

Invoice download is shown in Orders only when an invoice has been generated for an eligible order. Contact support if an expected invoice is missing.

Clean your gemstone jewelry with a soft, lint-free cloth after each use. For deeper cleaning, use lukewarm water with mild soap, gently brush with a soft toothbrush, and pat dry. Avoid harsh chemicals and ultrasonic cleaners.

Each gemstone has an auspicious day and time for first wearing based on Vedic astrology. Generally, it's recommended to wear on the day associated with the ruling planet (e.g., Ruby on Sunday, Pearl on Monday). We provide guidance with your order.

Store your gemstones and spiritual items in a clean, dry place away from direct sunlight. Use the pouch provided with your order. Keep them separate from other jewelry to prevent scratches. Rudraksha should be stored in silk or cotton.

Not all gemstones can be worn together as some may have conflicting energies. It's essential to consult an astrologer before combining gemstones. Generally, gemstones of friendly planets can be worn together safely.