Frequently Asked Questions

We offer FREE shipping across India on all orders above ₹499. For orders below ₹499, a nominal shipping charge of ₹49 applies. We ship to all pin codes in India.

Standard delivery takes 5-7 business days across India. Metro cities usually receive orders within 3-5 days. You will receive tracking details via SMS and email once your order is shipped.

Yes! We offer Cash on Delivery option on all orders. You can pay in cash when your order arrives at your doorstep. COD is available across India.

Absolutely! Once your order is shipped, you will receive a tracking link via SMS and email. You can also track your order status on our website using your order ID.

Currently, we ship only within India. International shipping will be available soon. Please check back or subscribe to our newsletter for updates.

Yes, all our gemstones are 100% natural and authentic. Each gemstone comes with a lab certification from recognized gemological laboratories. We source directly from trusted mines and suppliers to ensure authenticity.

Our gemstones come with certificates from recognized laboratories including GII (Gemological Institute of India), IGI, and other reputed labs. The certificate includes details about the stone's weight, origin, treatment (if any), and quality grades.

All our Rudraksha beads are 100% genuine and sourced from Nepal and Indonesia. Each Rudraksha is tested for authenticity using traditional water test and X-ray analysis. We provide a certificate of authenticity with every Rudraksha.

Yes, all our products undergo proper energization (Prana Pratishtha) with Vedic mantras before shipping. This is done by experienced priests following traditional rituals to activate the spiritual properties of the items.

We recommend consulting with a Vedic astrologer who can analyze your birth chart and suggest the most beneficial gemstone for you. You can visit grahaguru.in for AI-powered astrological insights or message us for personalized guidance.

We offer a 7-day return policy for unused items in their original packaging. The product must be in the same condition as received. Once we receive and inspect the return, a refund will be initiated within 5-7 business days.

Yes, we offer exchange within 15 days for gemstones if you're not satisfied with the quality or size. The gemstone must be in unused condition with original certificate and packaging. Exchange is subject to availability of the requested item.

Simply contact our support team via WhatsApp or email with your order ID and reason for return/exchange. Our team will guide you through the process and arrange for pickup. No need to visit any store.

Customized or personalized items, energized products that have been used in rituals, and items damaged due to customer handling cannot be returned. Please check the product description for specific return eligibility.

Once we receive and inspect your return, refunds are processed within 5-7 business days. The amount will be credited to your original payment method. For COD orders, refund will be processed via bank transfer or UPI.

We accept all major payment methods including Credit/Debit Cards (Visa, Mastercard, RuPay), UPI (GPay, PhonePe, Paytm), Net Banking, and Cash on Delivery (COD). All online payments are 100% secure.

Absolutely. We use industry-standard SSL encryption for all transactions. We never store your complete card details on our servers. All payments are processed through secure, PCI-compliant payment gateways.

Yes, EMI options are available for orders above ₹3,000 on select credit cards. EMI options will be displayed at checkout if your order is eligible. No-cost EMI is available on select products.

Yes, a GST-compliant invoice is included with every order. If you need a specific business name on the invoice, please mention it in the order notes or contact our support team.

Clean your gemstone jewelry with a soft, lint-free cloth after each use. For deeper cleaning, use lukewarm water with mild soap, gently brush with a soft toothbrush, and pat dry. Avoid harsh chemicals and ultrasonic cleaners.

Each gemstone has an auspicious day and time for first wearing based on Vedic astrology. Generally, it's recommended to wear on the day associated with the ruling planet (e.g., Ruby on Sunday, Pearl on Monday). We provide guidance with your order.

Store your gemstones and spiritual items in a clean, dry place away from direct sunlight. Use the pouch provided with your order. Keep them separate from other jewelry to prevent scratches. Rudraksha should be stored in silk or cotton.

Not all gemstones can be worn together as some may have conflicting energies. It's essential to consult an astrologer before combining gemstones. Generally, gemstones of friendly planets can be worn together safely.