Terms of Service

To use our services and make purchases, you must:

• Be at least 18 years of age, or have parental/guardian consent
• Have the legal capacity to enter into a binding contract
• Provide accurate and complete information during registration/checkout
• Have a valid Indian shipping address for delivery

We strive to display our products accurately. However:

• Colors may vary slightly due to screen settings and photography
• Gemstone weights are approximate (within 5% tolerance)
• Natural gemstones may have minor inclusions or variations
• Product availability is subject to stock levels

• All prices are listed in Indian Rupees (INR) and include applicable GST
• Prices are subject to change without prior notice
• Once an order is placed, the price is locked for that order
• We accept Credit/Debit Cards, UPI, Net Banking, and Cash on Delivery
• Payment must be completed for order processing (except COD)

We reserve the right to cancel orders if pricing errors occur. In such cases, a full refund will be issued.

Order Confirmation:

• An order confirmation email does not guarantee acceptance
• We reserve the right to refuse or cancel any order
• Orders are subject to product availability

Cancellation:

• Orders can be cancelled before shipping via WhatsApp or email
• Once shipped, orders cannot be cancelled but can be returned
• Refunds for cancelled orders are processed within 5-7 business days

• We ship across India through trusted courier partners
• Free shipping on orders of ₹499 or more
• Delivery typically takes 5-7 business days
• Risk of loss passes to you upon delivery
• We are not responsible for delays due to courier issues or force majeure

For detailed shipping information, please visit our Shipping Policy page.

• You can return an item within 7 days of delivery if it arrived damaged, defective, wrong, incomplete, expired or materially different from what was shown. This is your right under rule 6(5) of the Consumer Protection (E-Commerce) Rules, 2020, and we pay the return shipping.
• A return is accepted for those reasons only. We do not accept a change-of-mind return on any product.
• Tell us within 48 hours of delivery for a damaged or wrong item, with photographs of the item and the packaging. Photographs are how a courier claim is settled, so please take them before you discard the packaging.
• We may also ask for a video of the parcel being opened, unbroken from the sealed parcel to the item in your hand. Please film the unboxing and keep the packaging until you are sure the order is right. We will not refuse a genuine claim only because you have no video.
• Nothing in this section takes away a right you have under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.
• These are excluded because they are unsuitable for return once supplied, as rule 6(6) of the Consumer Protection (E-Commerce) Rules, 2020 permits. The exclusion never applies to an item that arrived damaged, defective, wrong or not as described.
• An exclusion cannot remove a remedy required for defective, deficient, spurious, late, not-as-described, or undelivered goods.
• Energised, consecrated, abhishek-performed or ritually prepared items are excluded.
• Personalised or made-to-order items, including engraved and name-inscribed products, are excluded.
• Items sold as final sale or clearance, where the page said so before you paid, are excluded.
• Consumables that have been opened or used: incense, oils, herbs, camphor and similar, are excluded.
• Items returned used, damaged by you, without original packaging, or without the certificate they shipped with, are excluded.
• A change of mind about a correctly delivered item is excluded.
• Refunds are released to the original payment method within 5 to 7 working days after inspection.
• An item that fails inspection is sent back to you at our cost.
• Where a refund reduces a taxable supply we already invoiced, we issue a GST credit note under section 34 of the Central Goods and Services Tax Act, 2017.
• We do not offer cash refunds or exchanges outside this policy.
• The Astro wallet, Shop store credit and a Mall transaction are separate records on separate planes. Value, eligibility, a refund or a transaction on one surface does not create or change value, eligibility, a refund or a transaction on another, and a balance shown on one surface is not proof of a balance on another.

For complete return policy, visit our Return Policy page.

All content on this website including text, graphics, logos, images, and software is the property of GrahaGuru and is protected by Indian and international copyright laws.

• You may not copy, reproduce, or distribute our content without permission
• The GrahaGuru name and logo are trademarks of GrahaGuru
• User-submitted reviews become our property and may be used for marketing

You agree not to:

• Provide false or misleading information
• Use the website for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Resell products for commercial purposes without authorization
• Submit fake reviews or spam

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our liability is limited to the purchase price of the product
• We do not guarantee specific astrological or spiritual results
• We are not responsible for third-party services (shipping, payment gateways)

These Terms are governed by the laws of India. The courts at Pune, Maharashtra have jurisdiction, without taking away your right as a consumer to approach the consumer forum where you live under the Consumer Protection Act, 2019.

You may also use the National Consumer Helpline (1915) or the e-Daakhil portal. These Terms do not remove access to a consumer commission or another forum provided by law.

We encourage resolving disputes amicably. Please contact us before initiating any legal proceedings.