Privacy Policy

Your privacy is important to us

Last updated: December 26, 2025

GrahaGuru Shop ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shop.grahaguru.in and make purchases from us.

1Information We Collect

Personal Information

When you place an order or create an account, we collect:

Full name
Email address
Phone number
Shipping and billing address
Order history and preferences

Payment Information

Payment details are processed securely through our payment partners (Razorpay, PayU). We do not store your complete credit/debit card numbers on our servers.

Automatically Collected Information

IP address and browser type
Device information
Pages visited and time spent
Referring website
Cookies and similar technologies

2How We Use Your Information

Process and fulfill your orders
Send order confirmations and shipping updates
Provide customer support and respond to inquiries
Send promotional communications (with your consent)
Improve our website and services
Prevent fraud and ensure security

3Information Sharing

We do not sell your personal information. We may share your data with:

Payment Processors: To process your payments securely
Shipping Partners: To deliver your orders (Delhivery, BlueDart, India Post)
Analytics Providers: To understand website usage (Google Analytics)
Legal Requirements: When required by law or to protect our rights

4Data Security

We implement appropriate security measures to protect your personal information:

SSL/TLS encryption for all data transmission
Secure payment processing through PCI-compliant gateways
Regular security audits and updates
Limited access to personal data on a need-to-know basis
Secure data storage with encryption at rest

5Cookies & Tracking

We use cookies and similar technologies for four purposes. Strictly-necessary cookies run on every visit; the others only run after you consent to them via our cookie banner (or by re-opening it from the “Cookie preferences” link in the site footer).

Strictly necessary Always on

Required for the site to function — sign-in session, shopping cart contents, checkout token, CSRF protection, and your language preference. These do not require consent because the shop cannot deliver without them (DPDP s.6 / GDPR Recital 30).

Analytics Opt-in

Helps us understand how the shop is used so we can improve it. Providers: Google Analytics 4 (measurement id G-09BDMN29KR) and Microsoft Clarity (session replay). Aggregated data only — never used for ad targeting.

Marketing & advertising Opt-in

Enables us to show you relevant ads, measure ad performance, and send cart-abandonment reminders. Providers: Google Ads, Google Tag Manager, Meta (Facebook) Pixel, and our cart-recovery / attribution trackers. Involves sharing hashed identifiers (Enhanced Conversions).

Functional Opt-in

Optional convenience features such as remembering non-essential UI choices and enabling opt-in web push notifications.

How to withdraw or change your consent

Your choice is stored in a first-party cookie namedgg_consent_v1and applies for up to 13 months, or until you change it. You can update or withdraw your consent at any time from the “Cookie preferences” link in the site footer — withdrawal is as easy as granting. Alternatively, you can clear cookies for shop.grahaguru.in from your browser settings, which will trigger the banner again on your next visit.

We keep a small audit record of each consent decision (timestamp, choice, truncated IP, user-agent) to demonstrate compliance under DPDP and GDPR.

6Your Rights

You have the right to:

Access and receive a copy of your personal data
Correct inaccurate or incomplete information
Request deletion of your personal data
Opt-out of marketing communications
Withdraw consent at any time

Contact Us

For any privacy-related questions or to exercise your rights, contact us:

Email: [email protected]

Phone: +91 93253 39446

Address: GrahaGuru, India

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